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Frequently Asked Questions (FAQ)
Welcome to My Montessori World's Frequently Asked Questions (FAQ) page. We are here to answer your questions and ensure you have the best possible shopping experience. If you need further assistance, please do not hesitate to contact us.
How can I contact customer service ?
You can contact our customer service team via our Contact Us page or by email at contact@mymontessoriworld.com.
What is your return policy ?
Yes, we offer easy returns within 14 days on all purchases. For more information, please see our Return Policy.
Do you have a physical store I can visit ?
We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Can I place a bulk order for my business or organisation ?
Yes, we accept bulk orders. Please contact our customer service team for more details.
Where is My Montessori World located ?
My Montessori World is a business based in the United Kingdom, offering a selection of high-quality products with delivery available across the United Kingdom.
Shipping
Do you ship internationally ?
No, we currently only ship within the United Kingdom.
Do you offer free shipping ?
Yes, we offer free shipping on all orders within the United Kingdom. For more information, see our Shipping Policy.
How long will it take to receive my order ?
You can view our shipping policy here: Shipping Policy.
How can I track my order ?
You can track your order via our tracking page on our website.
Can I cancel my order after placing it ?
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our customer service team.
What is your return policy ?
We have a simple, hassle-free returns process. For full details, please see our Return Policy.
What if I receive a defective product ?
If you receive a defective product, we will replace it free of charge. Please contact us and return the item within 14 days. For more information, see our Return Policy.
How do I exchange a product ?
For detailed information on exchanges, please see our Return Policy.
When will I receive my refund after a return ?
Once your returned item has been received and inspected, your refund will be processed. Refunds usually appear on your original payment method within 7 business days. See our Refund Policy for more details.
Store name: My Montessori World
Address: 20 Crane Terrace, Tettenhall, Wolverhampton WV6 9LX, United Kingdom
Email: contact@mymontessoriworld.com
Phone: +44 7223 321712
Customer service hours: Monday to Friday, from 8:00 AM to 6:00 PM (UK time)
Response time: We aim to respond within 1 business day.
Have a question?
Visit our FAQ page or contact our customer service team.
FREE DELIVERY
Uk wide
14 DAYS
Return Policy
5/7 DAYS
Customer support